This week Matt Orton invites you into the weird and wonderful nature of customer contact centre work!
You may know from my previous posts that we do answer a lot of calls each day, hundreds!
That’s every conceivable type of call, on behalf of every department within Adur & Worthing Councils.
We will always ask if there is anything else we can help you with, that’s because we have access to so many systems.
For example, if you’ve recently moved to the area and called us about your council tax, we can help register on the electoral register while we have you on the phone to prevent you having to call us again. We often have people call back, for something completely different and sound bewildered or surprised that we’ve spoken to them only moments ago on a completely different phone number!
Read the rest of Matts’ story to find out some of the more obscure questions the team receive: https://www.adur-worthing.gov.uk/our-stories-your-councils/matt-orton/